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Specsavers stays open with safety front of mind

Specsavers stays open with safety front of mind
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Specsavers stays open with safety front of mind

3 November 2020

Specsavers at Fox Valley will remain open for all eye care and hearing needs, as the country moves back into full lockdown from Thursday 5 November.

While some retailers will close under the new restrictions, the government has recognised that opticians and audiologists provide essential health care services. This means that Specsavers at Fox Valley will continue to welcome customers, offering a full breadth of services to the local community, including:

Comprehensive sight examinations 

Hearing tests and hearing consultations 

Contact lens consultations 

Enhanced optical services for people experiencing any eye problems

Frame repairs and the provision of new glasses

Hearing aid repairs and the provision of new devices

Purchase of vision care products such as an anti-fog lens solution for glass wearers through to dry eye drops

Humma Khalid, store partner for Specsavers Fox Valley, says: ‘We understand the concern customers have as we move back into lockdown and want to reassure them that it is safe to go ahead and book an appointment or come in as scheduled.

‘As providers of an essential health service, we have played a key role in looking after the community’s eye and hearing health throughout the pandemic and are delighted that we can continue to do so, while also playing our part in relieving some of the strain on our partners in the NHS.’

Research by Specsavers showed that a third of people in the UK noticed a deterioration in their eyesight during the first lockdown, so is urging customers to keep their scheduled appointments.

The store has put in place various safety measures, including restrictions on the number of customers allowed in store at any one-time, social distancing, and bank card instead of cash payments, where possible.

‘We remain vigilant with our safety measures to guarantee the ongoing safety and wellbeing of our customers and our colleagues,’ says Humma. ‘We have adapted our ways of working so we can remain open to serve the community’s health needs and every store is adhering to strict government guidelines to ensure customer and colleague safety remains paramount.’

In line with NHS recommendations, Specsavers staff use personal protective equipment (PPE) throughout the stores, wear face masks and gloves during tests, and all testing equipment and frames are thoroughly sanitised before and after each use. Customers are also asked to request an appointment in advance by phone or online through the Specsavers website to help manage social distancing and minimise time spent in store.

Specsavers will also continue to offer its remote services for people who are self-isolating, vulnerable or unable to leave their home. These services include:

RemoteCare – a free nationwide consultation service offering advice and care via video and telephone link

Online shopping – glasses and contact lenses can be bought online with a current prescription 

Ask The Expert – a Facebook group designed to give people access to professionals seven days a week, who can answer questions about general eye and hearing health concerns 


To find out more information, request an appointment or browse the online store, visit 

For further information, contact:-

Public Relations Department, Dransfield Properties Ltd
Tel: 01226 360644