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Fox Valley introduces mobility scooter service for customers

Fox Valley introduces mobility scooter service for customers
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Fox Valley introduces mobility scooter service for customers

24 April 2018

 After listening to customer feedback, the team at Fox Valley in North Sheffield have launched a mobility scooter free loan service at the retail centre.

The “Pathermaster Plus” scooters have been supplied by Eden Mobility and are suitable for pavements and footpaths. Other features of the scooters are its anti-roll back safety system, front and rear light indicators and easy to use controls.

The initiative has been introduced following a number of requests from customers, including Susan Palmer

Susan from Stocksbridge said “it is great to see Fox Valley is taking positive steps to enhance the experience of less able-bodied and disabled customers”

The new service is free of charge for customers to use who have mobility issues, and adds to the pre-existing customer services already offered at the centre-

Just last August the Fox Valley Management team introduced a buggy express service which is headed up by driver Dave Way. The Fox Valley Express is in operation Friday’s, Saturday’s and Sunday’s 11am-4pm and helps transport customers around the centre.

The Customer Service team had a makeover earlier in 2017, with the security role changing to ‘beadles’, inspired by Fox Valley’s sister site Sanderson Arcade in Morpeth. The beadles help customers carry shopping bags to their cars and hold umbrella’s for Fox Valley customers caught out in the rain.

Fox Valley Centre Manager Sandra Barley said “We have listened to feedback received from a number of customers including Susan and we are now delighted to offer a complimentary mobility scooter service”

“This will hopefully mean more disabled people can visit our centre and enjoy their time here comfortably”

Visitors can book the scooters in advanced by calling Fox Valley Management on 0114 213 8065, or simply turn up on the day and ask one of the friendly Beadles for assistance.

 

For further information, contact:-

Public Relations Department, Dransfield Properties Ltd
Tel: 01226 360644

Email: pr@dransfield.co.uk