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Security Ambassador

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Security Ambassador

Hours: Minimum 30 Hours

Wage: £7.83

Fox Valley Shopping Centre, Sheffield

Job Description Security Ambassador


An integral role, reporting to the Tenants Liaison and Events Manager - you will ensure that day to day security operations are carried out whilst maintaining a safe and secure environment for all visitors, staff and tenants on site.  Responding promptly and dealing with health and safety matters, emergency procedures, first aid and incident management is also a key part of the role.

Creating a rapport with tenants and liaising with them on a daily business and reporting matters arising to the Centre Management Team.

The role will require you to monitor the centres CCTV and fire alarm system and operating a radio system. 

Another integral part of the role is car park management. An ANPR system is in place throughout the whole car park- your role will be to make sure disabled bays are managed correctly and that the use of the car park is not abused. 

The role will be a minimum of 30 hours a week, on a 7-day rota, covering the centre from the hours of 6am-6am.

A full UK driving license is required for this role.

Customer Service 

All members of Fox Valley staff are asked to deliver customer service roles.  Security will meet and greet customers and act as an ambassador and be able to demonstrate good local knowledge whilst delivering extremely high levels of service. The security role will need to assist with directing shoppers to available parking spaces, assisting with umbrellas in wet weather and helping with shopping bags, ensuring we deliver a unique shopping experience at all times. 

Working alongside the centre cleaning team you will remain vigilant at all times and report matters of suspicion to the Centre Management Team.

All staff at Fox Valley are a direct representation of the business, therefore presentation during working hours and wearing the uniform should be of a high standard, as well as acting in an appropriate manner.  

Assisting with centre events and key promotions is another key task whilst carrying out any other duties requested by the Centre Management Team.

A current SIA badge is mandatory for this security role and upon appointment of the role, an up to date DBS will need to be carried out. 


Staff should be prepared to be flexible and cover shifts in periods of sickness and holidays. 

Additional staffing may be required during peak season and promotional events. 

Staff will be required to attend training courses from time to time attendance is compulsory. 

Staff must ensure they are visible on site at all times unless on a formal break.

You are required to assist the Centre Management Team in achieving industry recognition for good service, teamwork and a safe environment. 

Staff should comply with all rules set out in the terms and conditions of employment. 

Please Note:

Due to the nature of the business staff will have access to confidential information with regards to the daily operations of the business, under no circumstanced are staff permitted to disclose sensitive or confidential information to tenants or customers. Failure to adhere to this will result in disciplinary action.

How To Apply

To apply, please send your CV to